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At Thrive, your satisfaction is our top priority. If something isn’t right, we’re here to help.
If you’re not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.
We accept refund requests for:
Damaged or defective items
Items that arrive incorrectly
Products that do not meet your expectations
There is no physical return location required at this time. Simply reach out to our customer support team and we’ll take care of the rest.
To start a refund request, please contact our support team at:
Please include:
Your full name
Order number
Reason for the refund
Photo/video evidence (if applicable)
Our team will respond within 1–3 business days.
To ensure a smooth process:
Refund requests must be made within 30 days of delivery
The item must be in its original condition unless it arrived damaged or defective
We may request additional information to verify the issue
Once approved, refunds will be issued back to your original payment method.
If you haven’t received your refund within 7 business days after approval:
Check your bank account
Contact your credit card company or payment provider
If you still need help, email us at contact@thethrivestack.com
We currently do not offer exchanges. If you received the wrong item or a defective product, please email us and we’ll resolve it quickly.
If you need to modify or cancel your order, contact us as soon as possible. Orders that have already shipped cannot be canceled.
If you have any questions regarding refunds or support, we’re always here to help: